I purchased this item from Tractor Supply in Pottstown, PA and to my dismay the long pipes were both dented and unusable. I was in distress because it’s freezing outside and the plan was to heat the area where contractor were working. I called John, the manager and shared all my feelings honestly. He listened and empathized and then took action by searching inventory to check other stores. He found the same product in Harleysville and drove up to get it. Called me and said when you’re available I have the product. This changed my whole demeanor and made me feel heard. Thank again John for going the extra mile!

this dura vent kit works great