Hi Tammy. I’m sorry to hear that you’re not seeing results — I understand how frustrating that can be.
Our pouches are designed to work as repellents, meaning they help discourage pests from settling in an area rather than eliminating an existing infestation.

It is also important to make sure all food crumbs are cleaned up and all entry points are sealed.

We do offer a 100% money back guarantee. You can send your original receipt and the UPC from the bottom of the box to the following address:
EarthKind
Attn: Customer Care
346-D East Plaza Drive
Mooresville, NC 28115

Please let us know if you have any questions.

Hello Tattoomama3! Thank you for reaching out to us, and we're sorry to hear about the issue you encountered with Fresh Cab®. We appreciate your feedback and would like to assist in resolving this matter. While Fresh Cab® is designed to effectively repel rodents, there are a few factors that can influence its performance, such as the size of the area, the level of infestation, or food sources nearby. It's also concerning that the mice chewed through one of the pouches, which is unusual but may occur if the scent has dissipated. It’s important to note that Fresh Cab® pouches contain natural plant fibers, and once the balsam fir scent begins to fade, rodents may start to view the fibers as a potential food source. This is why regular replacement is essential to maintaining the product’s effectiveness. We recommend: Replacing Pouches Regularly: For optimal results, pouches should be replaced every 30-60 days, or sooner in areas where the scent may fade more quickly. Proper Placement: Ensure pouches are placed where rodents are likely entering or nesting. Depending on the size of your space, you may need additional pouches to cover the space adequately. Sealing Entry Points: If possible, check for any openings or gaps where mice may be entering, as this will help prevent further infestations. We understand how frustrating this experience must be, and we’d like to offer you a replacement or a refund, as part of our 100% satisfaction guarantee. Please let us know which option you'd prefer, and we'll be happy to assist. If you have any further questions or need more support, don’t hesitate to contact us. We're committed to making this right for you. Please call us at 1.800.583.2921. Thank you- EarthKind Customer Care Team

We're truly sorry to hear that our product didn’t work as expected and appreciate you taking the time to share your experience. That’s definitely not the kind of result we aim for.

We’d love the opportunity to learn more about what went wrong and see how we can make things right for you. If you're open to it, please reach out to our Customer Care team at [email protected] so we can help troubleshoot or offer a suitable resolution.

Your satisfaction is important to us, and we’re here to help. Thank you, EarthhKind Customer Care Team

Thank you so much for your kind words! 🌟 We're thrilled to hear that our product helped keep your screened-in porch mouse-free—and that you enjoyed the scent too! A solution that works and smells good is definitely a win-win. 😊 If you ever need anything else, we're here to help! EarthKind Customer Care Team