We hope you’re enjoying your Christmas gift so far! On most modern scroll saws the dust port is intentionally located at the front of the machine. This has become a common design feature, as it allows for the most effective dust removal when using smaller shop vacuums. Front‑mounted ports tend to capture fine debris more efficiently and provide clearer visibility of the cutting line. You’re definitely not doing anything wrong, and we appreciate you sharing your experience. If you have any other questions or need help finding accessories that might improve usability, we’re happy to help!

It sounds like the scroll saw will be used for a great cause, and it should handle thin plastic trimming very well when you're ready to put it to work. If any questions come up once you start testing it, feel free to reach out, we’re always happy to help. We appreciate you taking the time to leave a review!

Your experience is important to us, and we’re sorry to hear that the angle guide didn’t meet your expectations. If you’d like to explore potential adjustments, our Product Support team will be happy to assist. Your satisfaction is our priority, and we look forward to hearing from you soon.

We're committed to ensuring your satisfaction with our products. Your input is valuable, and we appreciate you bringing to our attention the mounting holes issue.